Content Usability Analysis Report
Let our insights into the B2B domain help you discover the value hidden deep in your content.
“The results were clear, professional, and persuasive, and the investors and advisors who have seen the materials loved them. They know what investors want!”
Bringing your product or process back to action and restoring normalcy post a breakdown, in the shortest possible time, is the key challenge for most businesses. We understand how delays in troubleshooting can make companies incur losses in terms of missed production with resources remaining idle and pending orders. Your customer satisfaction index, too, is dependent on your capabilities to troubleshoot your customer’s problems. Our content solutions and services in the form of DIY Videos, Digital SOPs, and Interactive Troubleshooting Manuals empower our customers to identify and resolve Level I, and Level II problems on their own. This type of content significantly reduces the load on your service/support personnel by way of reduced field visits and customer support calls.
TechTalks’ troubleshooting content for Level III, and Level IV problems is aimed at your service/support personnel. These intuitive content solutions can dual up as learning content /support documentation for your service and support workforce. This enables them to accurately identify and resolve customers’ issues on the field, in less time, irrespective of their competence or troubleshooting capabilities with the assistance of our content.