Growing competition to become customer-centric with rising pressures to reduce costs, improve service delivery and achieve higher customer satisfaction has led industries like BFSI & Manufacturing to focus on strategies towards continuous process improvement. One way of achieving this is by documenting your key processes that involve your employees as well as customers. We at TechTalks believe content can be the biggest enabler toward creating positive experiences for your employees and customers alike.
TechTalks’ Process documentation empowers your teams to maintain all standards and achieve metrics of desired performance in sectors like banking & manufacturing where accuracy and consistency of processes is of paramount importance. Our capabilities to understand your audiences and their tasks as also your systems and processes enable us to deliver content offerings that are specific to the information requirements of your teams. So whether it’s a step- by step Employee Onboarding Guide, an Invoicing Cycle Process or for that matter a Service Request Procedure, TechTalks’ Process Documentation offerings ensure that you maximize value to the fullest. The saved time and costs, prevented errors and forestalled rework will ensure increased efficiency in day-to-day processes. This will allow you to focus on strategic goals like creating market leadership and building enduring brands.
Process guides are mostly legacy documents which are passed down over years, with a lot of hidden value in their content. TechTalks helps you capture this value and make it available anywhere in real time, in an appropriate, personalized format to encourage your intended audience to use this information. Process digitization or digital process documentation will ensure the readiness of your operations and service personnel in total compliance with best practices. The resulting consistency in performance irrespective of individual competencies thereby ensures consistency in the outcome. Ready access to information in the form of clear instructions will guide them to execute tasks and ensure safety by mitigating the risks arising out of non-compliance to standard practices.
Our techno-functional capabilities ensure we suggest the most effective format and medium of content delivery and distribution for your audiences be it a Digital SOP, a Video, and a PDF, a HTML5 file or an App.