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Content Usability Analysis Report
Let our insights into the B2B domain help you discover the value hidden deep in your content.
Effective information exchange is the key when it comes to empowering the right people. Knowledgebase articles are the most crucial example of it. Today technology users could be – end users or support teams from customer support/service functions of companies capable of solving issues on their own to a certain extent if they have access to right information at the right time; information which is easily consumable.
Knowledgebase articles are the articles which share information on the problems which are faced by many. Knowledgebase can be built as a repository and can be referred to as a good knowledge management tool which can be used to train people as well as a ready help provided to support engineers.
Today, Knowledgebase articles can be shaped up into any format of your preference and requirement. Let it be Audio Files, Video file or responsive content in HTML format. TechTalks Knowledgebase articles are instrumental in early adoption, acceptance and implementation of your applications as well as faster resolution of your issues.
It is a commonly observed scenario that support teams have to handle repetitive queries from varied customers and many a times they are compelled to reinvent the same old information in the absence of correctly recorded information.Knowledge base articles are highly resourceful and efficient in such scenarios. At TechTalks, our technical capabilities to analyze the service/support queries related to your applications on a concurrent basis help us identify common occurrence challenges and develop Knowledgebase articles around them.