The consumption of information has been significantly impacted by the rise of video as a medium. Visuals have proven to be highly effective in capturing and retaining audience engagement. At TechTalks, we harness the power of the visual medium to your advantage through our intuitive DIY videos.
Our approach to leverage the capability of video or visuals eliminates the need to physically reach out to customers for simple issues and empowers them to quickly restart their machines or equipment, saving time, costs, and effort for your support and service personnel. By proactively providing users with DIY videos, we help them to resolve common concerns related to maintenance, service, and repairs with our troubleshooting solutions and improve their learning abilities.
TechTalks’ highly effective DIY videos create interactive learning experiences for your employees or customers, allowing them to resolve Level I and Level II problems, and successfully achieve configurations, settings changes, and installations on their own. This delivers an amazing user experience and continuous support, increasing user engagement, feature usage, and product activation rates.
Our content offerings provide actionable content that makes your employees productive and helps reduce their task turnaround time. This enables companies to scale up their employee training or learning initiatives and customer success.
We also facilitate employee learning through self-paced interactive DIY videos, enhancing the usability of content and promoting engagement with products and services. Our solutions serve as a knowledge base, capturing the real-world experiences and intelligence of service workforces through DIY videos that can be reused by support teams for faster turnaround times. This helps reduce customer churn and achieve higher lifetime value and retention by making relevant information readily accessible.
Our offerings include interactive automated support, animated DIY videos, self-help articles, how-to articles, helpful tips, guided interactive onboarding tours, and virtual assistants or on-screen guidance. At TechTalks, we are committed to helping businesses improve their customer service and support while enhancing their employee learning and training initiatives.